Shipments

Shipping Policy

Orders delivered in Italy are normally processed on the same day after payment is confirmed. During promotional events, holidays, or periods of high demand, processing may take longer.

Shipping Costs

Shipping is free on orders of at least €69. For other orders, any costs are shown at checkout before payment.

Delivery Times

Within Italy, the estimated transit time is approximately 2 days from dispatch. For other destinations, see the estimates shown at checkout. Weekends, holidays, carrier delays, customs checks, or exceptional events may extend these times.

Tracking

When your order is shipped, you will receive a confirmation with the tracking number, if available. Carrier updates may take up to 48 hours.

Changing the Address

To request a change, write to us immediately at support@rinoxar.com. We can change the address only before the order has been prepared or handed over to the carrier.

Delays or Non-Delivery

If tracking is not updated or your order does not arrive within the estimated timeframe, contact us with your order number. We will check the shipment with the carrier and propose the applicable remedy.

Damaged Packages or Missing Items

Contact us promptly with your order number and photographs of the packaging and its contents. Claims relating to defective or incorrect products are handled in accordance with the returns policy and applicable statutory warranty.

Duties and Taxes

Prices shown on the website include taxes. Any shipping charges are shown separately at checkout before payment.

Contact

For shipping assistance: support@rinoxar.com.